Returns and Exchanges
Products can be returned to Cycles2you. You will need to contact our staff on 07 578 7773 within that day you received the goods. The product needs to be in its original packaging. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.
If you would like to exchange your item please get in contact with us and we will confirm if the new item is available or not.
Some items on the website will state whether the item is non-returnable, please be aware of these items.
If you have ordered the wrong product, you may return the product. However a restocking fee may be incurred.
Refunds
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on phone: 07 578 7773 or email sales@cycles2you.co.nz
Wrong Product Delivered
If you have ordered something and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on phone 07 578 7773 or email sales@cycles2you.co.nz
Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us on phone: 07 578 7773 or email sales@cycles2you.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
Customer must return prepaid to Cycles2you within 10 days any Products that are damaged, or notify sales@cycles2you.co.nz of any lost or incomplete deliveries so that Cycles2you can inspect the Products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Cycles2you reserves the right to decide in its sole discretion whether it will accept the return of any Products for credit, repair or replacement. Cycles2you will not accept return of any Product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the Product is expressly sold on a no-returns basis. Where returned Product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by Cycles2you of returned Product does not
constitute acceptance for any purposes.
