Website Terms and Conditions
We operate from the following premise:
Helioscycling/cycles2you
429 Cameron Road
Tauranga
Email: sales@cycles2you.co.nz
To contact us, please call 07 578 7773
By using this website, you indicate you have agreed to the following terms and conditions:
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
Accuracy of Information
We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products.
Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect we'll happily replace or refund the product.
Trademarks
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by cycles2you for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
Copyright
All designs, text, graphics and their selection and arrangement on this Website are the copyright of cycles2you or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without cycles2you's prior written consent is strictly prohibited.
Limited Warranty
Cycles2you warrants its products to be free from manufacturing defects for a period of 1 year after original purchase. Original proof of purchase is required. This warranty is made only with the original purchaser of the product and does not extend to any third parties.
NOT COVERED
Warranty covers the manufacturing defects of its products. This warranty does not apply to damage caused by:
crash
impact force
the lack of reasonable or proper maintenance
abuse of product
non-compliance with manufacturers specifications of usage
normal wear and tear
This warranty does not apply when the product has been modified.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
This warranty shall not cover damages caused by the use of parts of different manufacturers. This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorized by cycles2you.co.nz
Disclaimer of Warranty
We endeavour to present you with accurate and trustworthy information at all times, we cannot however guarantee that every piece of information on our web site is true, up to date and accurate at all times.
In addition, the web site does include content provided by third parties and users- content we distribute, we do not publish. The statements and advice offered by third parties are not necessarily those of cycles2you.
Orders
All pricing displayed is New Zealand GST inclusive unless otherwise stated.
Cycles2you will not be held responsible for orders that are declined. Any products which have been ordered. In the case of non-supply, we will make an explanation for our decision available to you.
We ensure security of all credit card transactions performed on the site with use of encryption technology. We will validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the address provided in your registration form.
Delivery
We only deliver to registered addresses in New Zealand and do not ship overseas. New Zealand orders are sent via one of our chosen courier companies.
Same day deliveries for Tauranga orders must be processed before 3pm. For purchases after 3pm on the day of sale delivery will be the next working day.
Please allow 2-3 days for North Island deliveries and 3-5 days for South Island deliveries.
Cancellations
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
Returns and Exchanges
Products can be returned to Cycles2you. You will need to contact our staff on 07 578 7773 within that day you received the goods. The product needs to be in its original packaging. You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.
If you would like to exchange your item please get in contact with us and we will confirm if the new item is available or not.
Some items on the website will state whether the item is non-returnable, please be aware of these items.
If you have ordered the wrong product, you may return the product. However a restocking fee may be incurred.
Refunds
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on phone: 07 578 7773 or email sales@cycles2you.co.nz
Wrong Product Delivered
If you have ordered something and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on phone 07 578 7773 or email sales@cycles2you.co.nz
Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us on phone: 07 578 7773 or email sales@cycles2you.co.nz and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
Customer must return prepaid to Cycles2you within 10 days any Products that are damaged, or notify sales@cycles2you.co.nz of any lost or incomplete deliveries so that Cycles2you can inspect the Products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Cycles2you reserves the right to decide in its sole discretion whether it will accept the return of any Products for credit, repair or replacement. Cycles2you will not accept return of any Product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the Product is expressly sold on a no-returns basis. Where returned Product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by Cycles2you of returned Product does not
constitute acceptance for any purposes.